How we help - SafeHaven

The SafeHaven Critical Incident Team are the only Internationally Verified Crisis Response Service in the UK.
We are verified by the International Critical Incident Stress Foundation (ICISF).


We provide 3 levels of Critical Incident service:

  1. Pre-incident Preparation: risk assessment, evaluation & in-house training for staff
  2. Crisis Response: Critical Incident Stress Management (CISM)
  3. Post-incident Support: providing psychological assessment, triage and treatment programmes for
    severely affected employees

We provide each as a stand-alone service or, for those who require ongoing support, comprehensive cover is provided through our Crisis Support Plan.


Pre-incident preparation

We risk assess your organisations needs for critical incident response procedures. We provide in-house training for designated staff, so you are able to effectively self-manage low-mid level incidents. We provide a detailed action plan so you know what to do when an incident occurs and when and how to ask for professional help. We provide procedures for managing the incident process to support your staff, minimise the impact of a critical incident on the organisation and maximise the recovery and mental health of your workforce.

> Arrange for a free initial consultation to discuss pre-incident preparation


Crisis response

When organisations have a critical incident we provide a team of specially trained Critical Incident Stress Management (CISM) mental health professionals on site to mitigate the psychological fallout to those involved.

Our CISM Team will be onsite to carry out a specialist psychological debriefing to all those affected. Our team can be on-site within 4 hours, although many interventions can take place up to several weeks post-incident and still be effective. As standard we provide all intervention attendees with a one-to-one follow-up meeting at 4-6 weeks. Ensuring each person has ongoing support, is in recovery and identifying anyone who may require additional psychological support.

> Callout the CISM Team


Post-incident support

After a critical incident it is not unusual to find up to one third of the people involved either struggling to cope with the demands of their job or taking days off sick. When this happens we can provide an assessment service, to determine what your staff may need to enable them to both return to work and the person they were prior to the critical incident.

The assessment will identify whether a person requires psychological triage or needs to be referred for a more in-depth, specialist, trauma treatment programme. We will then refer to the trauma specialists at our treatment centre to provide the most appropriate care for each person.

> Arrange for post incident support


Crisis support plan

This service provides 24/7 assistance for organisations who require ongoing support. Our tiered plans enable organisations to take out the appropriate level of service-support for their business. If a Crisis Support Plan would be appropriate for you we will be happy to discuss this during the free initial, no obligation, consultation.

> Arrange for a free initial consultation



We provide our Critical Incident services throughout the UK, Europe and internationally upon request